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My question - How on earth do we get anyone to provide an update of value? We’re told to wait 5-20 business days. It’s now 23 business days since I submitted my SECOND (the first registration ‘disappeared’) number pool registration and still sat here waiting with no more information provided. The case was already escalated and I re-contacted two days ago and was told I would receive an update by email the next day - didn’t happen. 

No one responds to any emails on the email chains and people on the phone just fob us off. 

So what now? 

Hi @rossonomous, I've taken a look at your case, and want to let you know that someone is actively working on it. We're here to help! If you feel like you're not getting the ongoing support you need, please don't hesitate to reach out to me. I'm always here to lend a hand and make sure you're taken care of.

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