Hi Christine, it shows that your case with Tier 2 is still open. I will follow up with the team to continue working with you until they will fix the issue.

To reiterate there was not an issue with presence until Ring Central had an outage with their presence on their Ring Central application which they claim to have fixed. This issue can be corrected in the US by disabling presence and then reenabling presence and then power cycling the phone. Our main issues are with our Canadian users where we erase presence and reinstall presence, change phones and change users only to have the issue reoccur. These issues most frequently appear when users have more than one phone or have been working from home and then come back to the office or begin working from home. Just looking for suggestions to correct the issue.