Skip to main content
The First Step
Jan 15, 2021 5:50 PM UTC
Question

Remove the announcement to announce yourself when doing a conference call.

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who actually use this feature.

    11 replies

    The First Step
    Jan 15, 2021 5:51 PM UTC

    Also seems ridiculous that I have to create a message on a community board instead of having this addressed by the technician on the call.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jan 15, 2021 6:57 PM UTC

    Hi Melissa,

    If this is only a simple connection of 3 people, why not use the three way calling instead?

    screen-shot-2021-01-08-at-54644-am.png

    screen-shot-2021-01-08-at-54718-am.png

    screen-shot-2021-01-08-at-54747-am.png


    New Participant
    Jan 21, 2021 5:13 PM UTC

    The annoying announcement comes after clicking merge on a simple three way call you are describing. No way to disable it in the new RC desktop app.

    New Participant
    Jan 25, 2021 5:46 PM UTC

    How exactly does this *#8 thing work?


    The old RingCentral Phone app does not do the announcement thing as it does not automatically merge the calls into a conference. It's a pain in the butt to switch users back to the old versions that would also function as a workaround.

    New Participant
    Jan 27, 2021 11:09 PM UTC

    This is ridiculous. How are not more people up in arms about this. It's silly, totally embarrassing and annoying. I add someone to call and it literally says "YOU ARE THE ONLY PERSON IN THE CONFERENCE PLEASE ANNOUNCE YOURSELF" followed by awkward silence from the participants and myself saying to ignore.

    PLEASE GIVE US A FIX!!

    New Participant
    Feb 5, 2021 9:14 PM UTC

    I couldn't agree more. Terrible new feature!!


    The First Step
    Feb 15, 2021 10:13 PM UTC

    I agree! Please remove ASAP.


    New Participant
    Feb 19, 2021 5:17 PM UTC

    We're dealing with this right now too. How is this a default? Especially when there IS clearly one other person on the line? We should have the option to remove this because it's embarrassing telling folks that this will happen and to ignore it.

    New Participant
    Feb 25, 2021 3:01 PM UTC

    This makes my day. I'm glad we can put this on Ring Central's radar. With my workflow I'll be talking to a customer, dial in a colleague, and when I merge calls there's this big interruption to announce myself. I'm the one who called both parties and already spoke with them. At least let me disable the message!

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Feb 25, 2021 3:15 PM UTC

    Hi Everyone, does someone wants to volunteer and submit a feature request for this? It would be highly appreciated. Please add it in our Ideas Portal. Go to https://ideas.ringcentral.com/