Unable to Submit Support Case

5 replies
461 views

I have been unable to submit a support ticket. I attempted separate times over the course of two weeks with the same result of a prompt regarding an issue with the site and to try again later. This was also done on two different browsers. After the most recent time I cleared my cache and cookies on Chrome and logged back in and received the same error message and just a loading image after hitting next when it asks for an alternate email address.

web case

J

Jessica H.

Community Manager

Hi Katie,

We'll follow up with our support case administration team. To confirm, are you using the same email from your profile to log in and submit the case?

In the mean time, what are you needing to submit a case on? We may be able to help while our team gets your support case access corrected.

K

kkearney

Author

The First Step

Yes, I am.

I am trying to look into two issues. One with a phone dropping audio during phone calls randomly (approximately 1/2 times per day) and if the firmware of a phone needs to be updated to get a headset, that was previously working, working again.

Y

yurivargas

New Participant

I'm also getting same error. I'm using Edge and Fire Fox.

H

hugopapa

New Participant

We are having the same problem with one of our administrators, some solution for this issue?

H

hugopapa

New Participant

some solution for this issue? we are experiencing the same issue. Kind Regards Hugo