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The First Step
September 1, 2020
Question

What is easiest way to find an available extension number?

  • September 1, 2020
  • 1 reply
  • 390 views

We have 25 offices. The extensions we assign coincide with the office the user is in. For instance Chicago office users extensions start with 20XX. When we have a new user I have to go into RC Phone and start typing in extensions until I find one not in use. There has to be an easier way!

Anyone have a better way to do this?

Thanks

    1 reply

    Employee
    September 2, 2020

    Hello,

    you can turn on "site" with "site codes" features. Thus, each office will receive its own site code (for example, 20). And when you will add a new user using the Service Web app it will suggest unused extension number for specified site.