Able to monitor hold time and when callers are placed on hold time
Able to monitor hold time and when callers are placed on hold time
Hi Company B Departments,
Have you tried using these KPIs under the Analytics Portal? :)
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1787493/32444-14ik7ms_inline.png?1556719054)
Have you tried using these KPIs under the Analytics Portal? :)
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1787493/32444-14ik7ms_inline.png?1556719054)
Not sure this was answered correctly. I believe to monitor something you see it live and not a report.
I also would like to see how long a current call in on hold just like we can see how long a current call is waiting in queue. This way we can make sure the agent does not let a caller stay to long on hold. Thanks
I also would like to see how long a current call in on hold just like we can see how long a current call is waiting in queue. This way we can make sure the agent does not let a caller stay to long on hold. Thanks
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