How do I reduce the time a caller waits after selecting the available options to actually reaching us?
Call Waiting Time
If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.