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QUEUE HISTORY

Tags: activity reporting

Jun 23, 2021 at 7:11am • 1 replies • 0 likes

Charlie Bass

is there a way to run a report for queue history? im trying to see how long a tech was queued in and out along with a time stamp.

1 Answer

Mary-Community_Moderator answered on Jun 23, 2021 at 7:33am

Hi Charlie, you may check on this KB article, https://support.ringcentral.com/article/10512-Analytics-Portal-Performance-Report-Overview-RingCentral.html#Queues.

Charlie Bass on Jun 23, 2021 at 8:03am • 1 likes

Thank you for that. I know i can see in live reports when they are queued out or available. I was looking to see if there was a way to show a time stamp of when they queue in and out.

Charlie Bass answered on Jun 23, 2021 at 8:02am

Thank you for that. I know i can see in live reports when they are queued out or available. I was looking to see if there was a way to show a time stamp of when they queue in and out.

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