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How can I get call quality information via the API?

Tags: rest api

Aug 18, 2021 at 10:25am • 3 replies • 0 likes

Stephen Parris

I am trying to the use the API to obtain the Call Quality, QoS, metrics but looking through the API information I cannot locate a request that returns this information, Jitter, Score, Packet Loss.

I know the information is stored as I can see it in the Calls reporting but I need to be able to access this information programmatically. Is this currently possible using the API?

Thank you

3 Answers

Phong Vu answered on Aug 26, 2021 at 12:52pm

Please check out this new API to see if satisfies your needs. Let me know if you have questions or feedback.

Thanks!

Phong Vu answered on Aug 18, 2021 at 11:23am

We will soon have a beta API to access call performance. Please stay tuned for the announcement.

Jorge Correia answered on Aug 19, 2021 at 1:32am

Hi @Phong Vu do you have any timeline for the release of that beta API? Is there any public roadmap for the API enhancements/future implementations?

Thanks

Phong Vu on Aug 19, 2021 at 7:32am • 0 likes

It'll be ready in a couple of weeks via a closed beta program. I will give you further instruction of how to signup for early asap. Stay tuned

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