Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Can a ring group have a submenu?

Tags: call queues

Sep 17, 2021 at 2:37pm • 1 replies • 0 likes

Paul Thomas

I work in healthcare and we'd like our Ring Central phone system to have a prompt when patients call in like 1) Triage. When the patient presses 1 for Triage, we would like another prompt to the user --- 1) Semi-urgent medical 2) Medication Refills --- is this doable in Ring Central?

1 Answer

Anirban answered on Sep 18, 2021 at 1:33pm

As per following it can be upto 250 voice menu and submenu per account:

https://www.ringcentral.com/office/features/multi-level-auto-attendant/overview.html

https://support.ringcentral.com/article/6593.html

Joe Cache on Sep 20, 2021 at 5:16pm • 0 likes

You need to check carefully if switching from single level to multi level auto attendant will wipe out your single level...

If you're already multi-level - then you're fine - I would suggest mapping it out on paper first and recall that you have to have the extensions first, then the groups, then the IVR. ;)

Good luck.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales