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Hi @Kurt JImenez, What error message are you getting?

This is the error

Would you please check in the web portal if your extension has a Digital Line assigned to it? It is the type of phone number that will let you make outgoing calls to external numbers. Otherwise, if it is only a Direct Number, you can only receive calls. You can access the KB Article below on how to check if you have a Digital Line.

https://support.ringcentral.com/article/How-to-Distinguish-Direct-Virtual-Number-From-DigitalLine.html

You need to contact your Super Admin to convert your Direct Line to a Digital Line. It will cost an additional charge since its price is higher than a Direct Number. The Super Admin may follow the steps on the KB Article below on how to convert.

https://support.ringcentral.com/article/Convert-a-Direct-Number-to-a-DigitalLine-in-the-RingCentral-Online-Account.html

Hi there,

As i checked my web portal, there is no number listed. Please see the attached screenshot.

Thanks for checking this, Kurt. Your extension doesn't have a Digital Line assigned. It would be best if you had assistance with your account admin to purchase one for you.

Is there an article available for the instruction of availing Digital Line? Thanks a lot!

You may check on this, https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html

Thanks for this! Also, quick question, we have staff outside USA. Is this method will apply to staff outside USA? and alternatively, can he/she use a VPN to connect to USA?

As long as the staff is using the app, it will work.

Got it. Will advise our super admin regarding this (coz I'm already an admin haha) Thank you so much for the help! Will reach out here in case we encounter problem :)

You're very much welcome, Kurt! Reach out here anytime. :)