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Use Desktop to dial with but desk phone to talk

Tags: ringcentral app

Oct 6, 2021 at 9:23am • 2 replies • 0 likes

Scott Miller

I'm trying to use the desktop app to dial with and then pick up the handset on the phone to talk and listen but I cannot figure out how to do it. Any suggestions?

2 Answers

Anirban answered on Oct 6, 2021 at 9:46am

If both the phone are on different extension you can use parking option once the call is connected and continue

Anirban on Oct 6, 2021 at 9:49am • 0 likes

The shared line is also an option I guess

https://support.ringcentral.com/article/5927.html

Mary-Community_Moderator answered on Oct 6, 2021 at 9:46am

This setting can be configured through Call Flip feature. You may check on the KB articles below.

https://support.ringcentral.com/app/phone/mobile/flipping-call-ringcentral-mobile-app.html

https://support.ringcentral.com/article/9748.html?language=en_US

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