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Unable to Reply to Group Text of More than 10 People on RingCentral App

Tags: sms and text messaging

Oct 14, 2021 at 3:39pm • 1 replies • 0 likes

John Di Lemme

I am on a group text with 21 business colleagues. When I try to reply to the text, I get an error message on the RingCentral app that says "Cannot send message - exceeded maximum number of recipients for a Group MMS." One of the RC support team members said that I could use an addon app to prevent this issue, but he never sent me the info. Any assistance would be appreciate especially since it seems pretty silly that I can't reply to a simple group text through the RC app. Thank you.

1 Answer

Anirban answered on Oct 14, 2021 at 4:12pm

As per this following link

https://community.ringcentral.com/questions/29772/adding-recipients-from-excel-for-sms-creating-grou.html

"You can send an SMS individually or group in up to 10 numbers outside of your contact list by separating it by a semicolon. "

I can also see a feature request in idea portal on same

https://ideas.ringcentral.com/ideas/CUSTCOM-I-1158

John Di Lemme on Oct 14, 2021 at 4:36pm • 0 likes

Thank you for your reply; however, that only works if I am sending a text. In this case, I'm replying to a group text sent by my colleague and I am unable to edit any names in the group including adding semicolons or simply removing them. Unfortunately feature requests are great, but don't happen for months or years with RC. Thanks again for your reply.

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