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Change presence as admin

Tags: status

Oct 22, 2021 at 9:26am • 3 replies • 0 likes

Mayank P

Where in the online admin portal web page does admin can change the presence status of a user extension?

It seems nowhere you can change it

Rito Salomone on Oct 22, 2021 at 10:06am • 1 likes

Mayank
Our company, RSI, is a RingCentral ISV Partner. We have a possible solution to your request. The product is called Shadow Agent.

It allows authorized persons the ability to change another person's status (i.e. Busy -> Available, DND etc.) It also allows for custom statuses such as On Break, On Lunch etc.

There is also a built-in Queue View, Leaderboard and Extension View that shows all colleagues available in the group(s).

Here is the listing on the RingCentral App Gallery:
https://link.telecost.com/shadowa

2 Answers

vyshakhBabji answered on Oct 26, 2021 at 11:01am

If you are an Admin , you should be able to change the presence status of the user by using this endpoint https://developers.ringcentral.com/api-reference/Presence/updateUserPresenceStatus and change user status of other extensions

Please let me know if this suffice.

Anirban answered on Oct 22, 2021 at 9:49am

I don't think you can change status of any extension even as admin. This is still a feature request I can see here:

https://ideas.ringcentral.com/ideas/ENTCOM-I-56

Please vote for this idea if is similar to your requirement

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