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Filter out specific phone numbers from analytic performance reports.

Tags: analytics and reporting

Apr 26, 2019 at 6:57am • 2 replies • 0 likes

arndt

We're using the analytic performance reports to gauge our call centers performance. However, we receive a lot of incoming calls from company employee cell phones. We don't want those calls to affect the performance results. Is there a way to flag these phone numbers so they don't affect the performance metrics such as abandoned or missed calls.

2 Answers

Robert Hulse answered on Nov 2, 2021 at 12:22pm

I would like to know if this is possible as well.

Jessica-Community_Moderator answered on May 8, 2019 at 7:54am

Hi Arndt,

You can filter your report to only complete metrics on external calls:

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