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Custom Answering Rules Options

Tags: call queues

Nov 3, 2021 at 8:02am • 1 replies • 0 likes

john-oliphant

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.
Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

1 Answer

Mary-Community_Moderator answered on Nov 3, 2021 at 8:05am

Yes, that is what will what happen if you leave it blank.

john-oliphant on Dec 14, 2021 at 9:17am • 0 likes

The answering rule won't let me delete the called numbers and leave it blank.

john-oliphant on Nov 3, 2021 at 8:16am • 1 likes

Thank you!
---All the available documentation explains what happens when I change the default, but I couldn't find anything that explained how the default setting works in a queue.

Becky-Community_Manager on Nov 3, 2021 at 8:40am • 0 likes

@Mary-Community_Moderator Might be worth it to ask the Knowledge Base team to update this little nugget in the KB.
Can you take a look?

Mary-Community_Moderator on Nov 3, 2021 at 8:45am • 0 likes

Yes, I will get in touch with KB Team regarding this.

Mary-Community_Moderator on Nov 3, 2021 at 8:28am • 0 likes

You're welcome!

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