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Send message was failed

Tags: sending sms

Nov 2, 2021 at 7:56pm • 1 replies • 0 likes

justin-nguyen

- My company send every message was failed from 11.02.2021 to now, we sent by API and sent by Ringcentral phone is the same status "sendingfailed".

- When I check your Analytics board, all of most requests is success.

1 Answer

Phong Vu answered on Nov 3, 2021 at 7:40am

Looks like the number is blocked by mobile carriers for P2P SMS violation. You should create a support ticket to verify this. And if the number is blocked by mobile carriers, we cannot really help to unblock it.

justin-nguyen on Nov 3, 2021 at 7:45pm • 0 likes

Thanks, my company have contacted by phone with your customer service, then we have been enabled sending message feature. But we cannot receive any cause about P2P SMS violation, can you give me some cases which violates P2P SMS

Phong Vu on Nov 3, 2021 at 8:49pm • 0 likes

Read these articles

https://medium.com/ringcentral-developers/send-up-to-50-000-sms-messages-a-month-with-toll-free-sms-40306e14b7d9

https://medium.com/ringcentral-developers/sms-for-business-application-to-person-sms-c11d826ee447

P2P SMS is also referred to consumer messaging and A2P SMS is known as non-consumer messaging. Read this article from T-Mobile https://www.t-mobile.com/support/plans-features/consumer-versus-non-consumer-text-messaging

justin-nguyen on Nov 3, 2021 at 10:42pm • 0 likes

Thanks!

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