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Report request

Tags: analytics and reporting

Nov 3, 2021 at 7:35am • 3 replies • 0 likes

Dave Sperry

I am looking to get a list that shows the number of incoming calls/answered calls/abandoned calls/queue wait times. I see I can get call length times but I can't see how long someone was in a queue before abandoning the call. Is this possible?

3 Answers

Suyash Joshi answered on Nov 3, 2021 at 4:09pm

You can also get the report from GUI Dashboard via Service Web (https://service.ringcentral.com/application/user/calls/list/detailed) or using API's as mentioned by others.

vyshakhBabji answered on Nov 3, 2021 at 2:11pm

Also , you can explore our Analytics APIs to create reports / dashboards : https://developers.ringcentral.com/guide/analytics

Phong Vu answered on Nov 3, 2021 at 7:42am

If you are ready to implement your own dashboard, you can use APIs to do that. Let me know.

If you want to use a 3rd party app, check out this app https://www.ringcentral.com/apps/shadow-cms-enterprise-ringcentral

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