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Sending SMS from extension IVR

Tags: rest api

Nov 22, 2021 at 10:08am • 2 replies • 0 likes

Heng Ong

Hi there,

We have a client using Ringcentral where they have IVR menus that have a phone number attached to it. Those phone numbers are not actually connected to any users, so there's no way to log in as those phone numbers or the IVR extension.

How do we send out SMS using those phone numbers? Since there's no user credentials on the IVR menu extensions, there is no way to log in via those extensions.

2 Answers

Phong Vu answered on Nov 22, 2021 at 10:17am

Login the account online service portal. Select the "Phone System" tab, "Auto-receptionist" -> "General Settings" -> "IVR Settings" and select an extension as shown on the attached screenshot

Heng Ong answered on Nov 22, 2021 at 10:23am

Hey @Phong Vu , sorry for not providing more context - Our client wants to connect their SMS channels to our app so they can use our App to send out SMS. When they go through RingCentral OAuth, they will have to authenticate as the extension that sends out the SMS, but the IVR menu extension has no login, so there's no way to get an API token for the IVR Menu extension in order for our app to send out SMS via that number using API

Phong Vu on Nov 22, 2021 at 10:42am • 0 likes

That was the way. Assign the number via IVR to an extension and login with that extension credentials.

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