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Where does one change call queue hours

Tags: call queues

Dec 7, 2021 at 12:11pm • 1 replies • 0 likes

IFS Inc

See many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm m-f but where this is set is a mystery.

1 Answer

Mary-Community_Moderator answered on Dec 7, 2021 at 12:16pm

You may check on this KB Article, https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html..

Edit on this part, you may go to this KB article instead, https://support.ringcentral.com/article/Edit-Call-Queue-Details-in-the-RingCentral-Online-Account.html

Once you're in Call Queue Details, you will see the option to change Business Hours.

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