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Incoming calls not showing as currently calling

Tags: phone

Dec 27, 2021 at 12:21pm • 2 replies • 0 likes

Samantha Goldsborough

Why are incoming calls not showing as currently calling? Notification is only received when call is missed. Number is active and should receive calls 24/7. Is there another setting that could be making this happen?

2 Answers

vyshakhBabji answered on Dec 27, 2021 at 7:29pm

Are you using API to initiate the inbound call (ring out or callout? ). What device type are you using to receive the calls?

Can you check if you have enabled DND status ?

Can you check your Call Handling and Forwarding rules on service.ringcentral.com and verify If that's correct?

You can reach out to RingCentral's Techsupport team for further assistance if you are not using any APIs or API integration products : https://support.ringcentral.com

Phong Vu answered on Dec 27, 2021 at 2:15pm

Are you talking about the RC app, RC soft phone app or your own app?

When asking questions, pls provide little more background or as detailed as possible so people can help.

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