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Tags: sms and text messaging

Jan 13, 2022 at 9:42am • 1 replies • 0 likes

Lisa Oubre-Edwards

For some reason, we are received email notifications of transcribed text messages that random vendors/people are texting our direct phone number. I can read the text messages but cannot figure out how to respond back to them. There is a link that says "To reply using the RingCentral app, click here. " however, click here leads me down a rabbit hole with no answers! (I am using a PC to view email and the RC portal.)

1 Answer

Mary-Community_Moderator answered on Jan 13, 2022 at 11:11am

@Lisa Oubre-Edwards To view SMS, you must login to the RingCentral app. Download the app from this link.

Here's also a guide on how to view your SMS once you're in the app.

https://support.ringcentral.com/app/phone/desktop-web/sending-text-message-ringcentral-app-desktop-web.html

Lisa Oubre-Edwards on Jan 13, 2022 at 12:41pm • 0 likes

Thank you, Mary. I have already downloaded the app to the PC; however, it does not show the text messages that I have actually received in an email form. I am looking for a way to respond to that direct text message in my email.

Mary-Community_Moderator on Jan 13, 2022 at 3:39pm • 0 likes

Your email may have been added to be notified when someone sends an SMS to that number. If that number is the main number, the operator extension is the one that will receive it in the app. If that number belongs to another extension, only that user will receive it in the app. Are you an admin on the account?

Lisa Oubre-Edwards on Jan 14, 2022 at 6:18am • 0 likes

Thank you, it does come in on the main line. I am the account admin.

Mary-Community_Moderator on Jan 14, 2022 at 9:46am • 0 likes

You may check the operator extension in the admin portal. You may check the guide through this KB Article, https://support.ringcentral.com/search.html#q=operator%20extension&t=All&sort=relevancy

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