Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

I-Phone App logging me out after a few days of no use

Tags: mobile

Aug 24, 2019 at 12:16pm • 3 replies • 0 likes

morgan-shimabuku

Hello, When I don't use my Ring Central App on my I-Phone for a few days it logs me out of the app (I have to re-enter my password to use it). And due to this I am missing calls. Is there a setting that I can change so that it never logs me out? I have looked but cannot find one.

Henry Paralejas on Feb 7, 2022 at 2:10am • 0 likes

Ringcentral App logs me out automatically-IOS

RC/BT #: +441543735333
Name: Simon Birkedale

Email: simon.birkedale@enquiringminds.com

2 Answers

Henry Paralejas answered on Feb 7, 2022 at 2:11am

n/a

Henry Paralejas answered on Feb 7, 2022 at 2:11am

n/a

Henry Paralejas answered on Feb 7, 2022 at 2:12am

n/a

julie-sperritt answered on Sep 20, 2019 at 4:33am

I have users who are convinced that their app logs them out when their colleague's doesn't......I am in the process of getting some facts/logs around this but in the meantime s there anywhere where the 7 days is recorded or could it potentially be different for different users?

We are in the UK, using the ring central app on mobiles and desktop.

Thanks.

Liam Zhang answered on Aug 27, 2019 at 10:34pm

Due to security concern, users will be logged out if the app was not be opened or no incoming call for 7 days. Currently, there is no setting to change it.

The workaround is that at least open the app for once in 7 days.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales