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Missing data from call logs

Tags: call logs

Feb 17, 2022 at 1:34pm • 1 replies • 0 likes

Ben Smith

hello, I have instances (approximately 10% of our calls) where the data in From Number/Name of an Outbound call is missing from a Call Log record. For reference, I'm pulling the data in a small database so that we can perform some advanced analytics on the call logs of the company. Missing From Numbers makes getting accurate data difficult. Is a way to collect this data from another API endpoint, or perhaps another attribute I'm missing that will identify the initiator of an outgoing call?

1 Answer

Phong Vu answered on Feb 22, 2022 at 11:52am

This kind of incidents should be submitted to a dev support ticket with account details so the support team can help investigate.

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