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Is there a way to grab an incoming phone #? Auto dial out from within a Desktop app
Tags: rest api
Mar 11, 2022 at 1:25pm   •   1 replies  •  0 likes
eileen-murphy

Hey all -- I was wondering if there was a way to get the incoming phone # (copy it to the clipboard?) so the user can paste it into a search field in their database applicable? Right now they have to type it in so they can transfer the caller to the appropriate person...

Also - is there a method to also permit the user to double-click or click a button to copy a phone # from within a database field and auto-dial out?

1 Answer
answered on Mar 14, 2022 at 9:07am  

There is no command to automatically copy caller phone number from an incoming call. However, there is a new feature in the RC app that allows user to launch an external app and passing along the caller number, full name, last name or first name. See the screenshot for more. Just turn on the " Launch an external app or a URL for incoming calls" option to see the setting dialog.

screen-shot-2022-03-14-at-84425-am.png

For click-to-dial, the easiest way is to implement the dial/call url scheme. I am not sure what you meant "from within a database". How do you access the database? If it's a web app, you can simply wrap a number around with this hyperlink:

<a target="_blank" href="rcapp://r/dialer?number=phone-number">Dial this number</a>
OR,
<a target="_blank" href="rcapp://r/call?number=phone-number">Call this number</a>

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