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Automatically logging out from the RingCentral Embeddable Widget after some time in Production

Tags: rest api

Jun 3, 2020 at 12:05pm • 1 replies • 0 likes

Suresh Gonepudi

We are using RingCentral Embeddable Widget in Production.The agents are getting logged out suddenly after some time.Can you please suggest the solution. Is Ring central session need to be increased, Is it true? If true is there any cost involved? how we need to proceed please suggest...

1 Answer

Embbnux Ji answered on Jun 8, 2020 at 7:29pm

Hi Suresh, can you check which authorization grant flow are you using, authorization code flow or implicit grant flow?

https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/config-client-id-and-secret.md

For implicit grant flow, login session will be expired if user is inactive in 1 hour.

For authorization code grant flow, login session will be expired if user is inactive in 7 days.

When user or admin change password, it will also trigger session expired.

Adrian Carreon on Jul 20, 2021 at 11:46am • 0 likes

Hi Embbnux, I have the same problem.
As I understand the documentation of the widget that refers to the authentication flow, the PKCE is available since version 1.4 and is enabled by default, right?
I'm integrating the RingCentral Widget with my website and the session expires after 1 hour, can you help me?

Thank you!

Embbnux Ji on Jul 22, 2021 at 1:12am • 0 likes

Replied at email, it is a bug for some apps created from some account in some special region. Still in investigation.

Embbnux Ji on Jul 22, 2021 at 1:51am • 0 likes

Fount the root cause. The app client id for RingCentral Embeddable should be "Web Browser (Javascript)" type. The type "Server/Web" app can't refresh token with auth code with PKCE flow.

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