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Call Queues - Rotating

Tags: call queues

Mar 28, 2022 at 7:40am • 1 replies • 0 likes

Susan Pieroni

The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

1 Answer

Mary-Community_Moderator answered on Mar 28, 2022 at 10:32am

The idle time is based on call queue and direct calls, too.

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