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HOW TO INCREASE THE LIMIT OF 25 CALLERS WAITING IN MY CALL QUEUES?

Tags: call queues

Jun 28, 2022 at 4:52am • 2 replies • 0 likes

Keith Laran

Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware of creating multiple queues to just keep it rolling over 2 queues, but it would be better if we can have more than 25 people waiting just in case it reaches that limit during the busy season?

Yatin Gera on Jun 29, 2022 at 5:24am • 0 likes

Hi @Keith Laran
Moving this to the user community for better reach since this might not be API specific

1 Answer

Mary-Community_Moderator answered on Jun 30, 2022 at 9:57am

Hi @Keith Laran, there is currently no option to increase it. Please submit a feature request at https://ideas.ringcentral.com/.

Mary-Community_Moderator answered on Jun 30, 2022 at 9:57am

Hi @Keith Laran, there is currently no option to increase it. Please submit a feature request at https://ideas.ringcentral.com/.

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