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Is there a way to change an agent status from "Do not disturb" to "Available" using a DTMF code?
Tags: phone
Jul 28, 2022 at 5:19am   •   1 replies  •  0 likes
David Marchat

If an agent is locked out of their computer and their Ring Central status is set to "Do not disturb." Is there a mechanism to set their Ring Central status back to available so they can receive phone calls on their physical phone? For example: 3CX allows DTMF codes to set status as away or online.

1 Answer
answered on Jul 28, 2022 at 10:12am  

The article below contains the DTMF codes available as of now. You can submit a feature request at https://support.ringcentral.com/new-case.html.

https://support.ringcentral.com/article/901.html


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