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In the Ring Central App in the actions drop down and in HUD, conference is not showing on anyone's app who is not a system admin. How do we get that to show so users can schedule a conference call?

Tags: conference call

Jul 28, 2022 at 1:16pm • 2 replies • 0 likes

Teenya Gantt

Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

2 Answers

Teenya Gantt answered on Aug 2, 2022 at 6:11am

Yes that is what we did to fix it once we figured out it was in roles.

Mary-Community_Moderator answered on Jul 28, 2022 at 1:45pm

Please check if the extension's permission "Organize conference" is enabled or checked.

First, you need to know what is the user's current role. For example, the user's role is Standard (International). Go to Admin Portal > Users > Roles. Select Standard ( International), then check the current permissions enabled. Under Features, "Organize Conference" should be enabled.

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