Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

RingCentral will not send SMS containing some email addresses

Tags: sms and text messaging

Aug 12, 2022 at 2:28pm • 1 replies • 0 likes

Eric Martin

I am having issues with RingCentral not sending SMS messages that contain certain email addresses. I have a domain address for my small business and RC will not send messages that contain our email addresses that use the business domain. I can send SMS with email addresses like Yahoo, GMail, or iCloud. It also will not allow us to send a link to our website that is at the same domain address. How do I fix this?

1 Answer

Mary-Community_Moderator answered on Aug 15, 2022 at 7:27am

Hi! Regarding RingCentral's Enhanced Business SMS, there are prohibited campaigns and contents. Check the KB article below for more information. Feel free to submit a ticket to Tech Support if you didn't violate any regulations.

https://www.ringcentral.com/legal/sms-mms-content-policies.html

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales