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Using RingCentral Scheduler Add-in via Outlook

Tags: meetings

Aug 24, 2022 at 1:44pm • 2 replies • 0 likes

Zach Arbeitel

Hello--upon attempting to use the RingCentral scheduler add-in via Outlook, I am hit with the following error message: "Sorry, something went wrong on our end. Try again." and am unable to add a Ring video link to an Outlook calendar event. Note that I am a free user of the RingCentral application. Any suggestions on how to rectify? Is this because I am not an Admin? Appreciate any help!

Mary-Community_Moderator on Aug 24, 2022 at 2:58pm • 0 likes

Hi @Zach Arbeitel, have you already tried to uninstall/reinstall?

1 Answer

Zach Arbeitel answered on Aug 24, 2022 at 3:05pm

Hi @Mary-Community_Moderator -- no luck. I keep receiving the same error message no matter which Meeting settings or Security check boxes are selected -- see attached screenshot for reference. Appreciate your help!

Mary-Community_Moderator on Aug 25, 2022 at 8:10am • 0 likes

Please submit a ticket to Tech Support to perform more troubleshooting.

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