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Incoming calls and handled calls

Tags: report, analytics and reporting

Aug 25, 2022 at 12:13am • 1 replies • 1 likes

Chloe Herbu

Hello,

I am looking at reporting on call numbers for a particular skill.

There are 857 incoming calls (minus 29 pre-queue abandons, 85 abandons, and 106 refused, totaling 637).

The inbound handled figure is 762. I am unsure why my calculation of incoming calls would be less than inbound handled figure.

Thank you in advance.

1 Answer

Phong Vu answered on Aug 25, 2022 at 7:42am

Is this the RingCentral Engage Voice or MVP service?

How did you get and calculate those numbers? Calling an API? If so what API?

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