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Prevent RC Mobile App from Setting Status to Offline

Tags: mobile

Sep 21, 2022 at 8:31am • 1 replies • 1 likes

Sam Brookshire

A few members of our team wanted to use the Ring Central mobile app for answering calls. The issue that this creates is in the status indicator on both the mobile and desktop app. When someone locks their phone or closes the app, RingCentral automatically sets that user to offline, even if they are online on their desktop. Is there a way to turn off this automatic status handling?

1 Answer

Mary-Community_Moderator answered on Sep 21, 2022 at 10:38am

Hi @Sam Brookshire, you may add a vote to this feature at https://ideas.ringcentral.com/ideas/CUSTCOM-I-5062.

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