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What does the "Leg" stand for in reference to the "Agent Leg"

Tags: ringcentral app

Oct 6, 2022 at 12:54pm • 2 replies • 0 likes

Ryan Jurek

I just don't really understand what it means, why not just "Connecting to the Agent" for example?

2 Answers

Ryan Jurek answered on Oct 7, 2022 at 6:20am

Not really, I just had a really weird itch to know what it meant

ryan-gosling answered on Oct 7, 2022 at 3:18am

The term is not coined by RingCentral. It's been in the telephony field for ages. Google "call leg" or "agent leg" and look at images. Also look up "call structure"

I am copy pasting some info for you in the context of Contact Center.
Agent Leg = Connects the Contact Center to the correct RingCentral device, so that Contact Center call can be interacted with.
Contact Center = Central point where all customer interactions are managed across various channels, where contacts are not assigned to a specific agent, but rather a skill, which is handled by a team of agents.

By the way I don't have a deep understanding of this, so this is the best I can explain it. Don't think it's that important?

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