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Getting CMN-201 Service Temporary Unavailable - Was working on Friday

Tags: authentication

Nov 7, 2022 at 10:12am • 3 replies • 0 likes

andy-gill

Our published production application calling https://platform.ringcentral.com and getting CMN-201 Service Temporary Unavailable. This was working on Friday. I see that there were outages reported on the sandbox, but this app has been published.

We're getting this message when trying to authenticate using the JWT. I created a new JWT to make sure there wasn't a problem with the original, and still getting the same issue.

3 Answers

andy-gill answered on Nov 7, 2022 at 11:33am

Thanks for the update. Look forward to hearing when it's resolved.

Phong Vu answered on Nov 7, 2022 at 11:13am

There is a problem with personal JWT auth flow. The team is working on restoring it.

No action required from developers. Please stay tuned.

andy-gill answered on Nov 7, 2022 at 1:27pm

The error has gone away, and our app is now authenticated and making requests. Can you comment if the problem is permanently resolved? I have a customer waiting to switch over to the JWT auth method our new app uses, but I don't want to suggest they make the change-over until RC declares it resolved.

Phong Vu on Nov 7, 2022 at 2:20pm • 1 likes

Confirmed that it's fixed by the team.

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