Requirement: On a custom object list view I need to display a phone number field as a Ring Central Phone number link.
How can I make a formula field on a custom object that connects the call to ring central. Currently using a formula field set to a phone url link like HYPERLINK("tel:" + Contact__r.Phone, Contact__r.Phone, "_self"). Is there a URL in place of "tel:" that can be used to call RingCental functionality? Is there a url i can use to replace "tel:" that would call ring central functionality. Currently will open as a phone link but now ring central link
What you are looking for is called URI scheme. Here are the 2 options
<a target="_blank" href="rcapp://r/dialer?number=[phonenumber]">Dial this number</a> <a target="_blank" href="rcapp://r/call?number=[]phonenumber">Call this number</a>
Dialer will launch the dialer with the specified number and wait for the user to dial.
Call will launch the phone pad and start calling the specified number immediately.
I am doing it with a formula field not HTML. I should be able to make use of that link however. Let me know if you have what a formula field would look like
I haven't tried it but it should work. Try and let me know too.
@Phong Vu Still unable to get the formula field hyperlink to work. Let me know if you have any idea how to get it to work.
As I wrote earlier, I cannot test it and the RC App supports only URL schemes I provided above. If that does not work, then it is simply not supported.
@Phong Vu Let me know if functionality does get added. Also is there a place I can post to suggest ideas for Ringcentral/Salesforce integration?
Please post your request here. Make your request clear for Hyperlink formula and if possible, provide an example how it works for other apps.
I attempted it like this and it does not seem to be working.
| HYPERLINK("rcapp://r/call?number=" + '[]' + Contact__r.Phone, Contact__r.Phone, "_self") |
@Phong Vu Still unable to get the formula field hyperlink to work. Let me know if you have any idea how to get it to work.
@Phong Vu Still unable to get the formula field hyperlink to work. Let me know if you have any idea how to get it to work.
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