Supervisor: listen to all customers simultaneously
Jul 14, 2020 at 3:20am • 2 replies • 0 likes
Illia Danko
Good day. We try to build an app based on the speech recognition model.
Most important requirements are:
* Using RingCentral SDK (no any GUI app is allowed)
* Real-time (by exposing Supervisor feature)
* Use both audio channels
* Processing in parallel all inbound/outbound calls at the same time
We went through https://support.ringcentral.com/s/article/Supervisor-Functions-Limitations-RingCentral-Contact-Center?language=en_US
But it's not fully covered our concern. May you please shad light a bit, and explain does the RingCentral Supervisor feature is good enough to implement our app following all the requirements above? Thank you in advance.
2 Answers
answered on Jul 24, 2020 at 6:16am
@Phong Vu good stuff to know, thanks. I still a bit confused may the one supervisor listen to many extensions simultaneously or not.
0
answered on Jul 14, 2020 at 6:32am
Try this and let me know if it meets your requirements.
1
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