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Can't make calls, edit account, access account details "It says require approval"

Tags: new account, call queues

Apr 20, 2023 at 4:04am • 1 replies • 0 likes

Mousa Khalil

Hi, so I'm integrating ringCentral API in our webapp, but we can't make calls, edit account, create call queues. my sandbox account is +14242269011.

1 Answer

Phong Vu answered on Apr 20, 2023 at 7:41am

What and how did you try to edit your sandbox account and create a call queue?

I check your sandbox account and you have only 1 main super admin extension 101 (which is you). You can login the sandbox account admin portal with the super admin 101 to add more users (up to 4 in total), add direct number to the users. Then you can create a call queue and select members. Here is the screenshot when I tested to add (not actually submit the creation) a call queue to your sandbox account, there is only 1 user so it does not make sense to test a call queue with 1 member.

Mousa Khalil on Apr 24, 2023 at 4:43am • 0 likes

Hello Phong Vu, thank you for your response. I see, thanks, moreover, how about making calls, edit account, access account details, and automatic recording?

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