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Search SMS Logs

Tags: sms and text messaging

Mar 13, 2023 at 10:48am • 3 replies • 0 likes

Susan Pieroni

Is there a trick to searching the SMS Log under Reports? I've tried every scenario of number formatting that I can think of, click on Apply but all it does is refresh the screen with new SMS messages.

Any tips would be appreciated.

Thank you

Family Dentistry of Forsyth on Jun 13, 2023 at 8:26am • 0 likes

Our office has the same issue ongoing since at least February 2023. Searching SMS Log from admin portal for any specific number has no effect - the log returns all entries, regardless of the number searched.

RingCentral support has been utterly useless in getting this issue resolved. This issue has been escalated to development under two separate cases (one already closed, and follow-up case in "PKI Hold" status), and so far RingCentral support claimed twice it was resolved - yet the issue still remains.

Gurpreet Singh on Jun 14, 2023 at 8:17am • 0 likes

@Family Dentistry of Forsyth , apologies for delay in fixing this issue. We had some technical issues fixing it, but it's in our pipeline. I'll check the status, and let you know when its coming. As a workaround, you can export the logs to csv and search over there for the time being till we fix the issue in admin portal user interface.

Regards

Gurpreet Singh

GPM, Platform Products, RingCentral Inc.

2 Answers

Family Dentistry of Forsyth answered on Aug 15, 2023 at 3:40pm

Looks like this issue has finally been resolved. Thank you.

Gurpreet Singh answered on Apr 25, 2023 at 1:57pm

Hello Susan

Apologies for late reply. We found out that this is an ongoing issue with the search in SMS usage logs in admin portal. This has been escalated and will be fixed in coming weeks.

Regards

Gurpreet Singh

Group PM, RingCentral Platform Products

Family Dentistry of Forsyth on Jun 14, 2023 at 8:06am • 0 likes

This has been escalated and will be fixed in coming weeks.

This issue has been going on for 4 months now, and has yet to be fixed.

Susan Pieroni on Apr 26, 2023 at 12:42pm • 0 likes

Thank you, Gurpreet, I look forward to seeing this resolved.

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