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Search a number on Call Log

Tags: call logs

Mar 6, 2019 at 5:54am • 4 replies • 0 likes

michl

In the last week we have been unable to search a phone number on the Call Log screen. Using the 'search number' field, nothing comes up. Did a setting change? What is causing this?

4 Answers

Family Dentistry of Forsyth answered on Jun 13, 2023 at 8:27am

Our office has the same issue ongoing since at least February 2023. Searching SMS Log from admin portal for any specific number has no effect - the log returns all entries, regardless of the number searched.

RingCentral support has been utterly useless in getting this issue resolved. This issue has been escalated to development under two separate cases (one already closed, and follow-up case in "PKI Hold" status), and so far RingCentral support claimed twice it was resolved - yet the issue still remains.

saadet.swift answered on Mar 6, 2019 at 7:59am

Hmmm...sounds like it's related to this thread. Are you able to search just numbers?

michl answered on Mar 6, 2019 at 7:42am

I have used parentheses, and not used them. I do this all the time, so it's nothing new to me. Just stopped working. Another person on my team is also experiencing the same thing.

saadet.swift answered on Mar 6, 2019 at 7:38am

Hey Michl, could you provide more details about how you're searching? Are you using any special characters like parentheses?

lee2 answered on Mar 6, 2019 at 8:30am

We have been having the same issue searching the call logs. Sometimes it works and sometimes not, sometimes partial numbers work. I have a ticket in with support and they tell me there is a bug in the call log that should be resolved on the 25tg ticket #08312481 JIRA UIA-73077

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