News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
How add new user in sandbox account
Tags: developer sandbox
Jul 22, 2023 at 10:28pm   •   1 replies  •  0 likes
Benny Dadon

I'm working on integrating SMS API in our CRM. So I create a sandbox account in which one user like a super admin is already created. So from the super admin number SMS is successfully sent but I want to test if any other user who is not super admin can send SMS or not.

For this purpose, I need to add one user, but when I try to add a user, you don't have any number left.

I try to purchase the phone number and add the user but can't.

So please let me know how I can add a user.

I also have another question as I have an existing RingCentral enterprise account where I add 20 users can I disable or delete any user from there and add the same phone number and user in the sandbox account?

Thank you.


1 Answer
answered on Jul 24, 2023 at 6:29am  

Try this to add more phone numbers (max 4 ) and more users (max 4) to your sandbox when you face that problem.

- Click the "+ Add Number" button and select a number to purchase (costs are just shown as examples). Assign the number to the Auto-receptionist.

- Add a new user and choose the newly purchased number for the new user.

If this does not work, submit a dev support ticket here.

screen-shot-2023-07-24-at-61942-am.png

For you second question, sandbox account and production account are completely different accounts. So the answer is no, you can share numbers or any properties between your production account and your sandbox account.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us