Rather than go with tradition, I picked up a BT headset, and after testing the quality, battery life, and comfort - ordered one for all of my team. These are bone conducting - so unless you have them with the sound turned all the way up - no one hears the conversation.
https://shokz.com/products/opencomm
There are multiple models with the mic, I just got the basic - and as long as you have a system that has Bluetooth in it, this has been working great for our department (IT/Helpdesk)
I did have to get a BT adapter for my system, but installing wasn't an issue.
Just wish RC would recognize the Shokz button protocols - for answering, hold, etc.
We do have both a physical phone on the desk - but I would say 99% of our calls are answered via the RC desktop app/Shokz. And, there is one '*' - long hair may get in the way - all depends on how one wears theirs.
Just a suggestion.
