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HUD incorrectly adds my own contact twice
Tags: hud, phone
Nov 6, 2023 at 11:22am   •   1 replies  •  0 likes
Taylor Duncan

I want to display only 4 specific frequently used contacts on my HUD. Currently, my HUD is displaying my own name twice (as if I have added myself twice) and THEN the 4 contacts that I want displayed. Have I initialized a setting somewhere that forces my contact to show... or is this a bug in the firmware?

img-8553-small.jpeg

1 Answer
answered on Nov 6, 2023 at 12:53pm  

This is intentional.I think the idea is if you have 2 concurrent calls - 1 active and 1 on hold, you would use the line keys to switch between the calls.

No way for you to change it, besides getting RC to change the config they push out from their servers to your phone.


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