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Park Call Soft Keys not working

Tags: call park

Feb 6, 2024 at 2:01pm • 1 replies • 0 likes

Client Service Representative

I was able to set up 2 park locations that display on our Poly Phones, however I cannot get them to work. 1) The lines do not blink or light at all to indicate that a call is parked there 2) you cannot pick up the parked call by hitting the soft key, we simply get an error message "Call is no longer available to pick up", but if you dial in to the park location the call is actually still there. Anyone have any solutions?

1 Answer

Eric Olsen answered on Apr 13, 2024 at 3:03pm

Check out this article: https://support.ringcentral.com/article-v2/10967-Call-Park-Set-Up-Presence-Appearance-RingCentral-Online-Account.html?brand=RC_US&product=RingEX&language=en_US

Beyond setting up parks, each device needs to have permissions to access those parks.

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