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Auto - Receptionist Outgoing Caller ID change

Tags: admin portal, caller id

Feb 22, 2024 at 1:32pm • 1 replies • 0 likes

Brent Harkey

Hello All,

Is it possible to change the outgoing caller ID name for a number that is set as auto receptionist?

1 Answer

Eric Olsen answered on Apr 13, 2024 at 3:01pm

Submit a support ticket requesting a CNAM update for the number in question. CNAM can be a max of 15 characters.

RC will push the CNAM out to the CNAM clearinghouses. Carriers are responsible for updating their databases.

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