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Automation

Tags: authentication, auto attendant

Jan 24, 2024 at 11:59pm • 1 replies • 0 likes

John Taylor

Is there a option that would allow a customer to input a 4-8 digit account number after being prompt to?

1 Answer

Eric Olsen answered on Apr 13, 2024 at 3:09pm

Not natively within RC MVP. You're going to want to look at one of their CCaaS (Contact Center as a Service) solutions. RC has their own product: RingCX, but also resells Nice inContact CX1 which is an extremely powerful CCaaS solution.

An example workflow would be to ingress the phone call, play a greeting/prompt, and then request the account number from the caller. Based on what they enter, you would then process that inputted data as you see fit.

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