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Is the getSubscription/presence API down?

Tags: rest api

Apr 16, 2016 at 10:14am • 9 replies • 0 likes

vinod-damodaran

Does anyone know if the RingCentral API (getSubscription / Presence) is down? I also submitted a help ticket, but didn't get a response.

9 Answers

deliverances answered on Dec 31, 2017 at 11:29pm

Good-morning:
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Mr. Vinod:
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Is the:
API,
Subscription/
Presence/
DOWN:?
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vinod-damodaran answered on Apr 18, 2016 at 2:22pm

John,

How about adding the 'RingCentral API' service status on your main RingCnetral Service Status / Health check site (https://servicestatus.ringcentral.com/), so that we don't end up wasting hours on our Apps trying to debug our programs, when your service is down. You currently have the Service Status / Health check for all your other services.

jason-wright answered on Apr 18, 2016 at 8:26am

It appears to be working for us now too. Thanks

vinod-damodaran answered on Apr 18, 2016 at 1:51am

Hi John,
RingCentral API is working fine for us (Sikka Software) now - Thank you.

John Wang answered on Apr 18, 2016 at 12:40am

We have tested the system successfully and it should be operational again. Please try it out everyone. Thanks.

John Wang answered on Apr 17, 2016 at 3:37pm

From what we know so far, it seems that OAuth tokens are being generated but not processed upon Stay tuned as we investigate more.

jason-wright answered on Apr 17, 2016 at 3:33pm

We are having this same problem as well. I spent 3 hours today trying to figure out why our e-fax implementation had broken.

John Wang answered on Apr 17, 2016 at 3:03pm

We are looking into this and will post back here when we have more info. Thanks.

ArtMode ISV Admin answered on Apr 17, 2016 at 1:59pm

yesterday morning API calls stopped working for me. I can get an access token, but when I try to make an API call with that access token I'm getting an error that I didn't supply an authorization token

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