Welcome to the RingCentral Community

we query the active call data in intervals and parse that data for various "real time" stats.

(this active call data is filtered based on a selection of groups and displayed in a web based app used in our main call center)

however, as of last week, all active calls are returning the same data under

'to' : {

'name': 'THIS USED TO SHOW GROUP NAME', // 'Help Desk', 'Sales Dept', 'IT Dept', etc

'phoneNumber' : '123-456-7890'

}

the 'to.name' field was checked against a local list of defined groups.

all calls are coming in as using the same value for 'to.name'

(they all show as the caller ID name set in our account)

Using: ringcentral 2.0.6 JSSDK

Please let me know if you need additional information,

thanks