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Call recording not showing up on API call but does on Production Website.

Tags: rest api

Aug 18, 2016 at 11:01am • 2 replies • 0 likes

ahmed-faizan

After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-log?&withRecording=true' and do not get any results back. Is this the proper endpoint to get call's with voice recordings. I have made several test calls with the desktop application and the recordings show up on the production side of things and I can hear everything. Any help on this matter would be greatly appreciated.

--Edit: Call recording has been enabled for our application

2 Answers

benjamin-dean answered on Aug 19, 2016 at 3:14am

Hey Ahmed,

Could you please create a developer support case by doing one of the following:

1. Send an email (with a link to this page, your applicationID, and your RingCentral Main Company Number) to the developer support team.

-OR-

2. Use the web interface to create a developer case (containing the above information to help expedite your support needs): https://developers.ringcentral.com/api/support-cases/create

benjamin-dean answered on Aug 18, 2016 at 12:40pm

Could you please provide the complete API request and response with headers please?

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